Why am I seeing a partial refund through store credits for an order?

On certain occasions, the weight of the items delivered might be less than what was originally ordered. For instance, if you’ve ordered 4kg of an item but received only 3.6kg, you will receive a partial refund based on the weight difference, which, in this case, would be 400g.

We can facilitate partial refunds through store credits, which you can convert to loyalty points during the checkout to pay for your order.

If your order consists of items with both positive and negative weight differences, a partial refund will be given if the overall order yields a negative value.

Rest assured. The weight is precisely measured during processing when the item is frozen, employing an industrial calibrated weighing scale.

Here’s an example to put things in perspective. If you order a 2kg item and receive 2.3kg (since it’s cut from an original whole piece), the recorded weight will be 2.3kg, with the added 300g being your net gain for the order.