Frozen Meat Supplier Singapore

Experience the convenience and quality that so many of our fellow Singaporeans value. Get all the essential cuts of meat for your daily protein needs. Start ordering today!

Direct from wholesaler ∙ Minimum orders from $70.00 ∙ Free deliveries

Frequently Asked Questions

Getting Started

How to order?

Sure, let’s walk through how to place an order. Start by choosing a product category that suits your needs. Once you’ve picked out the products you’re interested in, add them to your shopping cart.

Do take note that there’s a minimum order total of SGD $70.00 to proceed to checkout in our store.

Are the meat and suppliers SFA approved?

Absolutely! All our meat products and the suppliers we cooperate with are approved by the Singapore Food Agency (SFA).

These suppliers and their associated companies have been in operation since 2008, even before our website was established. They supply many of Singapore’s beloved local brands and businesses.

So, if you’ve ever enjoyed party snacks, pastries with meat fillings, the recent trend of grilled beef cubes and more at petrol stations, stalls around our heartland malls and MRT stations, there’s a good chance they came from the same group of companies. However, do note that the process for the meat products on our website is not halal-certified.

Are the meat certified hormone-free and antibiotics-free?

Yes, our meat products have to pass the Singapore Food Agency’s (SFA) stringent checks and approvals before they are imported. This includes checks for hormones and antibiotics.

For more detailed information, you can refer to the SFA’s article on “Claims in relation to hormones and antibiotics“. This resource debunks common myths regarding hormone-free and antibiotic-free food and provides a clearer understanding of the SFA’s approval process.

Can the items be repacked to smaller packets?

Our products are sold as per the quantities mentioned in the ordering list, andour factories are not equipped to break down these quantities into smaller packets.

What is the difference between “weight” and “size”?

In our product specifications, “Weight” and “Size” communicate different aspects of the product.
“Weight” refers to the total weight of items in your order. For instance, if you order two items, each weighing 3kg, giving a total of 6kg, the actual items you receive may vary in individual weights but will total up to the weight you’ve ordered (like 2kg + 2kg + 2kg or maybe 2.2kg + 1.9kg + 1.9kg). If there’s more weight delivered than ordered, we don’t charge extra. However, if there’s a shortfall, we will adjust and make partial refunds based on the weight difference.

“Size”, on the other hand, is used for items that come pre-packed from our exporters. It’s usually displayed as “1pkt” per quantity ordered. Think of this as when you’re buying a packet of biscuit piah—from the supplier, it comes in a pre-determined packet size.

Lastly, we’ve updated “Type” to be “Custom Cut”. More details on this will be provided in the following FAQ section.

What is “Custom Cut”?

“Custom Cut”, replacing the older “Type” category, provides the factory with specific processing instructions based on your personalised cutting needs for your order. However, it’s important to note that all orders must adhere to the standard cut sizes as defined in the ordering list.

A handy tip: “2.5 cm” is approximately equivalent to “1 inch”, and “4 cm” corresponds closely to “1.5 inches”. We use the metric unit “cm” as there were instances in the past where users received incorrect sizes due to confusion with measurements in inches.

What are some of the lower-fat / lean meat in your menu?

Chicken breasts are known to have the lowest fat content among our meat products, approximately containing 21.2g of protein and just 2.6g of total fat per 100g (when uncooked).

Pork loins are another lean cut available in our menu. They boast approximately 26g of protein and only 4g of total fat per 100g.

If you’re interested in ordering, here are some lean options you might like:

Chicken Breasts Boneless Skinless (Minced)
Chicken Breasts Boneless Skinless
Pork Loin Boneless (Cut 2cm)
Pork Loin Boneless (Whole)
Pork Loin with Bone (Cut 2cm)
Pork Loin with Bone (Whole)

These options are a great way to enjoy delicious meat while keeping your dietary fat intake in check.

Are “bacon” and “pork belly slices” the same item?

No, bacon and pork belly slices are not the same.

Bacon is a type of cured meat, prepared by using salt, brine, or dry packing. The curing process usually involves the use of chemicals, additives, or preservatives, and the meat is then dried for weeks or months. The bacon can be boiled or smoked.

On the other hand, pork belly slices are simply raw frozen meat, which you could, if you wanted, use to prepare your own bacon. These slices are quite popular in various cooking styles such as “mookata” or “shabu-shabu”, akin to the strips of meat you could swish around in a hotpot at a local food joint.

What’s the difference between “cut”, “cube”, “strips”, “sliced”, and “whole”?

Those terms describe how the meat is prepared at our factory based on our customers’ needs. Here’s the difference between the five types of cuts you’ll see on the ordering form:

“Cut” — This is a direct translation from Mandarin “切”, meaning the meat is cut into smaller pieces, almost like cubes.

“Cube” — Similar to “cut”, here the meat is shaped into cubes from a larger piece for easier cooking.

“Strips” — This refers to thick strips of meat. An example would be “pork belly strips”.

“Sliced” — The meat is thinly sliced for quick and easy cooking. This style is especially popular for “mookata” or “shabu-shabu” cooking styles.

“Whole” — This refers to a whole piece usually weighing in the range of 3kg to 4kg. It may come in two parts that make up the “whole” based on weight, such as 2kg plus 2.x kg.

Consider when you buy meat at a traditional market, or perhaps even at your local supermarket. The “whole” cut is like buying a whole roast chicken, the “sliced” might be akin to having your butcher thinly slice beef for your Pho soup, while “cut” and “cube” can be imagined as the butcher cutting up your pork shoulder into chunks for your Bak Kut Teh.

Where are your frozen meat imported from?

Our frozen meats are imported from various countries known for their high-quality produce:

Both chicken and pork are primarily imported from Brazil.

Beef products are mainly sourced from Brazil (previously, they were imported from New Zealand and Australia).

Pork bone marrow hails from the UK.

Pork belly comes directly from Holland.

Pork hock is imported from the UK.

Beef bone marrow is brought in from Australia.

You can find the country of origin listed on each of our product items for your easy reference.

Are your products halal-certified?

Many of our products are imported with halal labels from their countries of origin, adhering to halal standards. This includes chicken and beef related items, especially the uncut ones (or “Whole”). For clarity, our company and processing facilities (processing items means chop, sliced, cube, and minced items) do not hold halal certification.
Many of our products are imported with halal labels from their countries of origin, adhering to halal standards. This includes chicken and beef related items, especially the uncut ones (or “Whole”). For clarity, our company and processing facilities do not hold halal certification.

Why do the steaks not weigh the same for each piece in the same order?

When meat is processed from a whole uncut piece, there can be variations in weight for each cut even when they are sliced based on a consistent “thickness” (like 1.5cm or 4cm). This is mainly because the head and end parts of the meat cut tend to be smaller than the rest, just like how the first and last slices of a loaf of bread are smaller compared to the slices from the middle.

Do you cut based on inches?

While we initially used both centimeters and inches due to the prevalent use of these measurements, there were instances where sizes were mistakenly given (like a request for a 1.5-inch cut being interpreted as 1.5 cm).

To avoid such confusion, we transitioned to the metric system for measuring cut sizes. For instance, a 4cm cut is intended to replace the commonly requested 1.5 inches cut.

That said, we do still use inches for specific items like pork riblets and trotters, mainly due to their original labeling. Think of this like ordering a Quarter Pounder at your local McDonald’s – no matter where you are in the world, a quarter pound is universally understood! All other measure items, however, use the metric system to ensure accuracy and consistency.

Is the meat cut manually “by hand” or with a machine processor?

The meat we offer is cut using a machine processor. This helps in maintaining consistency in thickness across all our cuts.

In fact, our popular shabu-shabu cuts are machine-cut to a thickness of 3mm to 4mm, although it is typically advertised as “4mm” for simplicity.

Can we request different/custom cut size for beef bones?

Our beef bones are imported as-is and are typically large in size, making them perfect for preparing bone broths and soups. However, due to their size and the nature of the product, we are unable to provide a custom cutting service for beef bones. It’s somewhat akin to ordering a big durian at a fruit stall – they can open it for you, but they can’t change its natural shape or size.


What are the delivery time slots available?

Our daily delivery frozen food trucks usually start their trips from 6 am (for morning trips) and 12 pm Our delivery trucks for frozen food commence their trips daily from 6 am for the morning delivery window and 12 pm for the afternoon window, lasting till 6 pm.

While our ordering form provides two separate time slots, there might be situations where deliveries arrive later than the designated time due to unforeseen circumstances. Much like waiting for your GrabFood delivery, sometimes unforeseen traffic or weather conditions can cause delays.

We kindly request your understanding and ensure someone is available to receive the items during the designated time slots (or the alternative timing provided), to ensure smooth deliveries for all our customers.

How are the items packed for delivery?

All items are packed in clear plastic bags for easy identification. These are then placed in a larger bag, a cardboard insulated box, or their original cartons, especially for bulkier orders.

How are the items stored, processed and delivered?

Our orders are always processed and cut 1 to 2 days prior to delivery. For next-day deliveries, these orders are typically prepared in the later part of the order day or in the early hours before dawn on the day of delivery, depending on when new stocks arrive.

For instance, orders for morning delivery are prepared before dawn (between 3am-5am), while orders for afternoon delivery are prepared in the morning (between 9am and 11am).

All our items are stored in a freezer and cold storage at temperatures of -15 to -18 degrees Celsius. Our production room maintains a steady temperature of 13 to 15 degrees Celsius. After the items are loaded, they are delivered island-wide in freezer trucks, also kept at temperatures of -15 to -18 degrees Celsius.

Please note that there might be times when some orders are packed on the day of delivery itself, and as a result, the products might not be as frozen as you’d usually expect. However, don’t worry as the products are still entirely safe for consumption. They’ve been processed and transported following strict frozen food preparation and storage standards.

Orders, Exchanges, and Refunds

Can I request an exchange of items before delivery?

Certainly! If you wish to exchange order items, we ask that you inform us more than 24 hours before the delivery time. This is because our factory prepares the orders 1-2 days prior to the delivery date.
That being said, we only allow exchanges for items of the same kind, where the cut type varies. For instance, if you have ordered a 4cm cut but changed your mind and want a 2cm cut instead, we can accommodate this change.

However, if you ordered Item A and wish to change to Item B, we’re unable to facilitate this.

Please note that we do not entertain cancellations or amendments within 24 hours of the delivery time.

Can I request an exchange of one of the items received?

Yes, items are processed and delivered according to the order placed. If you receive an item mistakenly, we can facilitate a 1-to-1 exchange for the correct items.

Please be sure to check your items immediately upon receipt as we only allow exchanges within 1 to 2 days of delivery. To speed up the process, please submit photos of the incorrectly delivered item.

However, please note that items can only be discarded at our end for proper accounting. Think of it as missing an order of wanton from your wanton mee. You’d naturally let the hawker know, and they’d quickly amend the order for you. In our case, we’d just need some photographs for record purposes as proof of the mix-up.

Why am I seeing a partial refund through store credits for an order?

On certain occasions, the weight of the items delivered might be less than what was originally ordered. Say for instance, you’ve ordered 4kg of an item but received only 3.6kg, you will receive a partial refund based on the weight difference, which in this case would be 400g.

We can facilitate partial refunds through store credits, which you can convert to loyalty points during the checkout to pay for your order.

If your order consists of items which have both positive and negative weight differences, a partial refund will be done if the overall order yields a negative value.

Rest assured, the weight is precisely measured during processing when the item is frozen, employing an industrial calibrated weighing scale.

Here’s an example to put things in perspective. If you order a 2kg item and receive 2.3kg (since it’s cut from an original whole piece), the recorded weight will be 2.3kg, with the added 300g being your net gain for the order.

Do I get a full refund when I cancel my order?

When you make a payment, there’s a small fee for processing it. This fee ensures your money is transferred safely. If you decide to cancel your order and request a refund, you might find the amount slightly less than you expected. Here’s why, based on different scenarios:

If your order completes successfully: We cover this fee as part of our business operations. You don’t have to worry about it.

If we cancel your order due to stock issues: We take care of this fee. You’ll receive a full refund.

If you cancel the order: The payment service that handled your money has already done its job, such as fraud checks and secure processing. Since their work is done, we can’t reclaim that fee, and it won’t be included in your refund.

To help offset these costs for our users with active accounts, we often offer store credits as a first option. Store credits can be a great way to save on future purchases while avoiding some of these fees.

I trust the above provides further clarity about cancellations and refunds!

Why is there a difference in weight received?

When using a digital home scale to measure meat taken out from the bag, it’s normal to observe a weight loss of about 5-10%. Digital home scales might not be as precise as the calibrated industrial scales we use during processing and production.

Moreover, during the preparation and processing phase, the meat item can experience some weight loss. So, a 2kg cubed item measured at home might show a weight of around 1.88kg to 1.95kg, especially if the meat has been left out to defrost before being repackaged into smaller packets.

Think about it like buying a 1kg packet of rice from a grocery store – if you measure it at home, you may observe slight differences in weight due to various factors like packaging and measurement tool accuracy. Rest assured, at our facilities, we do our utmost to provide accurate weights and deliver the best quality product.

General Questions

How long can frozen meat last?

According to, frozen meat that is stored at a temperature of -17.78°C or lower will remain safe to consume indefinitely. As long as it’s sufficiently cold, it won’t go bad.

All our items are stored in a freezer factory that maintains a temperature of -18°C. They are also delivered to you in a freezer truck, ensuring that the correct temperature is maintained throughout the storing and delivery process.

See more details about food storage from Remember, proper storage of food items not only ensures safety but also aids in preserving the taste and nutritional value of the food.

Does freezing meat preserve nutrients?

Yes, it does. According to the United States Department of Agriculture (USDA), freezing food helps slow down the movement of molecules, rendering microbes dormant and thereby preventing spoilage. In the process, the majority of the food’s nutrients are preserved.
This is just like how freeze-drying fruits can lock in their nutrients, providing a healthy snack option. So, frozen food, when handled properly, can still provide essential nutrients just like their fresh counterparts!

Does freezing destroy nutrients in meat?

Absolutely not. When frozen, microorganisms in the meat enter a dormant state, preventing spoilage while the meat remains frozen. This process doesn’t destroy any nutrients present in the meat. Instead, freezing allows the meat to retain its freshness, taste, and nutritional quality.

Imagine freezing as your friendly ‘pause’ button that keeps your meat’s nutrients, taste, and quality intact, much like how your fast-freeze function in your freezer at home pauses the ripening process of your favourite fruits!

Is it safe to refreeze thawed meat?

Food safety guidelines generally advise against refreezing thawed meat if it has been exposed to “danger zone” temperatures between 4°C and 60°C, because harmful bacteria could multiply rapidly in this range. The usual assumption is that meat stored within this temperature range is intended to be consumed within 2 to 4 hours.

However, in theory, as long as the meat hasn’t been exposed to these temperatures for a prolonged period, it could be thawed and refrozen multiple times. The key is to use the timeline as a guide to determine whether the meat is considered “unsafe” to refreeze.

For instance, if you take the meat from your home freezer out to separate the portions, and you refreeze it immediately while the meat is still in a frozen state, it’s generally safe to refreeze. But if you’ve taken the meat out of your home freezer, allowed it to thaw in preparation for cooking (which would expose it to “danger zone” temperatures), and left it for 2 to 4 hours, it’s typically considered unsafe to refreeze.

This is akin to re-icing a melted ice kacang – once it has fully melted and sat in the sun, you would not want to freeze it again as it has probably lost its taste and freshness and might contain bacteria from the environment.

For more information, you can refer to these resources:
How dangerous is it to refreeze meat that has been thawed?
What do I need to know about temperature and food safety?

Remember, when it comes to food safety, it’s always better to err on the side of caution. Use your judgment on how long and under what conditions the meat has been thawed before deciding to refreeze it. And when in doubt, it’s best not to risk it – just like how we Singaporeans wouldn’t risk eating durian that’s been left out in the sun for too long!

Does frozen meat come from leftover chilled meat or inferior sources?

Absolutely not. Our frozen meat comes directly from freshly slaughtered animals. After the slaughter, the meat is quickly flash-frozen before it’s exported from their distribution centres. This fast and efficient process helps to lock in the freshness and quality of the meat.

Why are the frozen meat darker in color?

The colour of the meat, be it frozen, chilled, or thawed, depends on the presence or absence of oxygen. Frozen meat appears darker because it isn’t exposed to oxygen. As soon as the frozen meat comes in contact with air and begins to thaw, it will regain its original colour.

It’s a bit like how fresh apples or potatoes turn brown once they’re cut open and exposed to air. But in the case of our frozen meats, they go from dark to their original meat colour once exposed to air. Rest assured, this does not affect the quality or safety of the meat.

Does freezing meat affect its quality and taste?

Freezing meat is actually a great way to prolong its shelf life without compromising its quality or taste. The act of freezing allows the meat to preserve its freshness, taste, nutritional value, and overall quality. The changes in nutrient value during freezer storage are minimal.

However, some nutrients like salts, peptides, amino acids, and water-soluble vitamins might experience a small amount of loss as the meat thaws and releases water (sometimes referred to as “drip”). But this loss is relatively insignificant to the overall nutritional value of the meat.

Thanks to the freezing process, the freshness, quality, and flavour of frozen meat can be maintained for a long time under appropriate storage conditions (we use freezing temperatures of -18 degrees Celsius). This stands in stark contrast with non-refrigerated meat, which can spoil within a day.

Think of it like storing homemade ice kacang in your freezer – it remains enjoyable for a much longer time compared to if it were left sitting out on your kitchen counter!