Can I request an exchange of items before delivery?

Certainly! If you wish to exchange order items, please inform us more than 24 hours before delivery. Our factory prepares the orders 1-2 days before delivery.

That said, we only allow exchanges for items of the same kind where the cut type varies. For instance, if you have ordered a 4cm cut but changed your mind and want a 2cm cut instead, we can accommodate this change.

However, we cannot facilitate it if you ordered Item A and wish to change it to Item B.

Please note that we do not entertain cancellations or amendments within 24 hours of the delivery time.