How are the items stored, processed, and delivered?

Our orders are always processed and cut 1 to 2 days before delivery. Depending on when new stocks arrive, next-day deliveries are typically prepared in the later part of the order day or in the early hours before dawn on the day of delivery.

For instance, orders for morning delivery are prepared before dawn (between 3 a.m. and 5 a.m.), while orders for afternoon delivery are prepared in the morning (between 9 a.m. and 11 a.m.).

All our items are stored in a freezer and cold storage at temperatures of -15 to -18 degrees Celsius. Our production room maintains a steady temperature of 13 to 15 degrees Celsius. After the items are loaded, they are delivered island-wide in freezer trucks, also kept at temperatures of -15 to -18 degrees Celsius.

Please note that there might be times when some orders are packed on the day of delivery, and as a result, the products might not be as frozen as you’d usually expect. However, don’t worry—the products are still entirely safe for consumption. They’ve been processed and transported following strict frozen food preparation and storage standards.