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Can I request an exchange of one of the items received?

Yes, items are processed and delivered according to the order placed. If you receive an item…
Can I request an exchange of items before delivery?

Certainly! If you wish to exchange order items, please inform us more than 24 hours before…
How are the items stored, processed, and delivered?

Our orders are always processed and cut 1 to 2 days before delivery. Depending on when…
How are the items packed for delivery?

All items are packed in clear plastic bags for easy identification. These are then placed in…
What are the delivery time slots available?

Our daily delivery frozen food trucks usually start their trips from 6 am (for morning trips)…
Can we request a different/custom-cut size for beef bones?

Our beef bones are imported as-is and are typically large, making them perfect for preparing bone…
Is the meat cut manually “by hand” or with a machine processor?

The meat we offer is cut using a machine processor. This helps in maintaining consistency in…
Do you cut based on inches?

While we initially used both centimeters and inches due to the prevalent use of these measurements,…
Why do the steaks not weigh the same for each piece in the same order?

When meat is processed from a whole uncut piece, there can be variations in weight for…
Are your products halal-certified?

Many of our products are imported with halal labels from their countries of origin, adhering to…