Frozen Meat Supplier Singapore
Are you looking for affordable and quality protein delivered directly to you? Experience the convenience and quality that so many of our fellow Singaporeans value. Get all the essential cuts of meat for your daily protein needs. Start ordering today!
Direct from wholesaler ∙ Minimum orders from $70.00 ∙ Free deliveries
Frequently Asked Questions
Getting Started
How to order?
Do take note that there’s a minimum order total of SGD $70.00 to proceed to checkout in our store.
Are the meat and suppliers SFA approved?
These suppliers and their associated companies have been in operation since 2008, even before our website was established. They supply many of Singapore’s beloved local brands and businesses.
So, if you’ve ever enjoyed party snacks, pastries with meat fillings, the recent trend of grilled beef cubes and more at petrol stations, stalls around our heartland malls and MRT stations, there’s a good chance they came from the same group of companies. However, do note that the process for the meat products on our website is not halal-certified.
Are the meat certified hormone-free and antibiotics-free?
For more detailed information, you can refer to the SFA’s article on “Claims in relation to hormones and antibiotics“. This resource debunks common myths regarding hormone-free and antibiotic-free food and provides a clearer understanding of the SFA’s approval process.
Can the items be repacked to smaller packets?
What is the difference between “weight” and “size”?
“Weight” refers to the total weight of items in your order. For instance, if you order two items, each weighing 3kg, giving a total of 6kg, the actual items you receive may vary in individual weights but will total up to the weight you’ve ordered (like 2kg + 2kg + 2kg or maybe 2.2kg + 1.9kg + 1.9kg). If there’s more weight delivered than ordered, we don’t charge extra. However, if there’s a shortfall, we will adjust and make partial refunds based on the weight difference.
“Size”, on the other hand, is used for items that come pre-packed from our exporters. It’s usually displayed as “1pkt” per quantity ordered. Think of this as when you’re buying a packet of biscuit piah—from the supplier, it comes in a pre-determined packet size.
Lastly, we’ve updated “Type” to be “Custom Cut”. More details on this will be provided in the following FAQ section.
What is “Custom Cut”?
A handy tip: “2.5 cm” is approximately equivalent to “1 inch”, and “4 cm” corresponds closely to “1.5 inches”. We use the metric unit “cm” as there were instances in the past where users received incorrect sizes due to confusion with measurements in inches.
What are some of the lower-fat / lean meat in your menu?
Pork loins are another lean cut available in our menu. They boast approximately 26g of protein and only 4g of total fat per 100g.
If you’re interested in ordering, here are some lean options you might like:
Chicken Breasts Boneless Skinless (Minced)
Chicken Breasts Boneless Skinless
Pork Loin Boneless (Cut 2cm)
Pork Loin Boneless (Whole)
Pork Loin with Bone (Cut 2cm)
Pork Loin with Bone (Whole)
These options are a great way to enjoy delicious meat while keeping your dietary fat intake in check.
Are “bacon” and “pork belly slices” the same item?
Bacon is a type of cured meat, prepared by using salt, brine, or dry packing. The curing process usually involves the use of chemicals, additives, or preservatives, and the meat is then dried for weeks or months. The bacon can be boiled or smoked.
On the other hand, pork belly slices are simply raw frozen meat, which you could, if you wanted, use to prepare your own bacon. These slices are quite popular in various cooking styles such as “mookata” or “shabu-shabu”, akin to the strips of meat you could swish around in a hotpot at a local food joint.
What’s the difference between “cut”, “cube”, “strips”, “sliced”, and “whole”?
“Cut” — This is a direct translation from Mandarin “切”, meaning the meat is cut into smaller pieces, almost like cubes.
“Cube” — Similar to “cut”, here the meat is shaped into cubes from a larger piece for easier cooking.
“Strips” — This refers to thick strips of meat. An example would be “pork belly strips”.
“Sliced” — The meat is thinly sliced for quick and easy cooking. This style is especially popular for “mookata” or “shabu-shabu” cooking styles.
“Whole” — This refers to a whole piece usually weighing in the range of 3kg to 4kg. It may come in two parts that make up the “whole” based on weight, such as 2kg plus 2.x kg.
Consider when you buy meat at a traditional market, or perhaps even at your local supermarket. The “whole” cut is like buying a whole roast chicken, the “sliced” might be akin to having your butcher thinly slice beef for your Pho soup, while “cut” and “cube” can be imagined as the butcher cutting up your pork shoulder into chunks for your Bak Kut Teh.
Where are your frozen meat imported from?
Both chicken and pork are primarily imported from Brazil.
Beef products are mainly sourced from Brazil (previously, they were imported from New Zealand and Australia).
Pork bone marrow hails from the UK.
Pork belly comes directly from Holland.
Pork hock is imported from the UK.
Beef bone marrow is brought in from Australia.
You can find the country of origin listed on each of our product items for your easy reference.
Are your products halal-certified?
Many of our products are imported with halal labels from their countries of origin, adhering to halal standards. This includes chicken and beef related items, especially the uncut ones (or “Whole”). For clarity, our company and processing facilities do not hold halal certification.
Why do the steaks not weigh the same for each piece in the same order?
Do you cut based on inches?
To avoid such confusion, we transitioned to the metric system for measuring cut sizes. For instance, a 4cm cut is intended to replace the commonly requested 1.5 inches cut.
That said, we do still use inches for specific items like pork riblets and trotters, mainly due to their original labeling. Think of this like ordering a Quarter Pounder at your local McDonald’s – no matter where you are in the world, a quarter pound is universally understood! All other measure items, however, use the metric system to ensure accuracy and consistency.
Is the meat cut manually “by hand” or with a machine processor?
In fact, our popular shabu-shabu cuts are machine-cut to a thickness of 3mm to 4mm, although it is typically advertised as “4mm” for simplicity.
Can we request different/custom cut size for beef bones?
Deliveries
What are the delivery time slots available?
While our ordering form provides two separate time slots, there might be situations where deliveries arrive later than the designated time due to unforeseen circumstances. Much like waiting for your GrabFood delivery, sometimes unforeseen traffic or weather conditions can cause delays.
We kindly request your understanding and ensure someone is available to receive the items during the designated time slots (or the alternative timing provided), to ensure smooth deliveries for all our customers.
How are the items packed for delivery?
How are the items stored, processed and delivered?
For instance, orders for morning delivery are prepared before dawn (between 3am-5am), while orders for afternoon delivery are prepared in the morning (between 9am and 11am).
All our items are stored in a freezer and cold storage at temperatures of -15 to -18 degrees Celsius. Our production room maintains a steady temperature of 13 to 15 degrees Celsius. After the items are loaded, they are delivered island-wide in freezer trucks, also kept at temperatures of -15 to -18 degrees Celsius.
Please note that there might be times when some orders are packed on the day of delivery itself, and as a result, the products might not be as frozen as you’d usually expect. However, don’t worry as the products are still entirely safe for consumption. They’ve been processed and transported following strict frozen food preparation and storage standards.
Orders, Exchanges, and Refunds
Can I request an exchange of items before delivery?
That being said, we only allow exchanges for items of the same kind, where the cut type varies. For instance, if you have ordered a 4cm cut but changed your mind and want a 2cm cut instead, we can accommodate this change.
However, if you ordered Item A and wish to change to Item B, we’re unable to facilitate this.
Please note that we do not entertain cancellations or amendments within 24 hours of the delivery time.
Can I request an exchange of one of the items received?
Please be sure to check your items immediately upon receipt as we only allow exchanges within 1 to 2 days of delivery. To speed up the process, please submit photos of the incorrectly delivered item.
However, please note that items can only be discarded at our end for proper accounting. Think of it as missing an order of wanton from your wanton mee. You’d naturally let the hawker know, and they’d quickly amend the order for you. In our case, we’d just need some photographs for record purposes as proof of the mix-up.
Why am I seeing a partial refund through store credits for an order?
We can facilitate partial refunds through store credits, which you can convert to loyalty points during the checkout to pay for your order.
If your order consists of items which have both positive and negative weight differences, a partial refund will be done if the overall order yields a negative value.
Rest assured, the weight is precisely measured during processing when the item is frozen, employing an industrial calibrated weighing scale.
Here’s an example to put things in perspective. If you order a 2kg item and receive 2.3kg (since it’s cut from an original whole piece), the recorded weight will be 2.3kg, with the added 300g being your net gain for the order.
Do I get a full refund when I cancel my order?
If your order completes successfully: We cover this fee as part of our business operations. You don’t have to worry about it.
If we cancel your order due to stock issues: We take care of this fee. You’ll receive a full refund.
If you cancel the order: The payment service that handled your money has already done its job, such as fraud checks and secure processing. Since their work is done, we can’t reclaim that fee, and it won’t be included in your refund.
To help offset these costs for our users with active accounts, we often offer store credits as a first option. Store credits can be a great way to save on future purchases while avoiding some of these fees.
I trust the above provides further clarity about cancellations and refunds!
Why is there a difference in weight received?
Moreover, during the preparation and processing phase, the meat item can experience some weight loss. So, a 2kg cubed item measured at home might show a weight of around 1.88kg to 1.95kg, especially if the meat has been left out to defrost before being repackaged into smaller packets.
Think about it like buying a 1kg packet of rice from a grocery store – if you measure it at home, you may observe slight differences in weight due to various factors like packaging and measurement tool accuracy. Rest assured, at our facilities, we do our utmost to provide accurate weights and deliver the best quality product.
General Questions
How long can frozen meat last?
All our items are stored in a freezer factory that maintains a temperature of -18°C. They are also delivered to you in a freezer truck, ensuring that the correct temperature is maintained throughout the storing and delivery process.
See more details about food storage from FoodSafety.gov. Remember, proper storage of food items not only ensures safety but also aids in preserving the taste and nutritional value of the food.
Does freezing meat preserve nutrients?
This is just like how freeze-drying fruits can lock in their nutrients, providing a healthy snack option. So, frozen food, when handled properly, can still provide essential nutrients just like their fresh counterparts!
Does freezing destroy nutrients in meat?
Imagine freezing as your friendly ‘pause’ button that keeps your meat’s nutrients, taste, and quality intact, much like how your fast-freeze function in your freezer at home pauses the ripening process of your favourite fruits!
Is it safe to refreeze thawed meat?
However, in theory, as long as the meat hasn’t been exposed to these temperatures for a prolonged period, it could be thawed and refrozen multiple times. The key is to use the timeline as a guide to determine whether the meat is considered “unsafe” to refreeze.
For instance, if you take the meat from your home freezer out to separate the portions, and you refreeze it immediately while the meat is still in a frozen state, it’s generally safe to refreeze. But if you’ve taken the meat out of your home freezer, allowed it to thaw in preparation for cooking (which would expose it to “danger zone” temperatures), and left it for 2 to 4 hours, it’s typically considered unsafe to refreeze.
This is akin to re-icing a melted ice kacang – once it has fully melted and sat in the sun, you would not want to freeze it again as it has probably lost its taste and freshness and might contain bacteria from the environment.
For more information, you can refer to these resources:
– How dangerous is it to refreeze meat that has been thawed?
– What do I need to know about temperature and food safety?
Remember, when it comes to food safety, it’s always better to err on the side of caution. Use your judgment on how long and under what conditions the meat has been thawed before deciding to refreeze it. And when in doubt, it’s best not to risk it – just like how we Singaporeans wouldn’t risk eating durian that’s been left out in the sun for too long!
Does frozen meat come from leftover chilled meat or inferior sources?
Why are the frozen meat darker in color?
It’s a bit like how fresh apples or potatoes turn brown once they’re cut open and exposed to air. But in the case of our frozen meats, they go from dark to their original meat colour once exposed to air. Rest assured, this does not affect the quality or safety of the meat.
Does freezing meat affect its quality and taste?
However, some nutrients like salts, peptides, amino acids, and water-soluble vitamins might experience a small amount of loss as the meat thaws and releases water (sometimes referred to as “drip”). But this loss is relatively insignificant to the overall nutritional value of the meat.
Thanks to the freezing process, the freshness, quality, and flavour of frozen meat can be maintained for a long time under appropriate storage conditions (we use freezing temperatures of -18 degrees Celsius). This stands in stark contrast with non-refrigerated meat, which can spoil within a day.
Think of it like storing homemade ice kacang in your freezer – it remains enjoyable for a much longer time compared to if it were left sitting out on your kitchen counter!